Senior Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Khalifa City)

Jumana Partners Business Services FZ-LLC has an opening for a Senior Call Centre Team Leader based in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Report KPIs and trends
• Run daily huddles
• Coach agents and monitor quality
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-001593

• Workforce management knowledge
• Coaching skills
• Calm under pressure
• Reporting skills
• 2+ years as a call centre team leader
• 5+ years of relevant experience

Relocation support, Annual leave of 30 days, Annual flight ticket, Medical insurance, Professional certification support, End-of-service gratuity as per UAE law