Senior IT Support Specialist - Ostara Technologies LLC (Sheikh Zayed Road)

Ostara Technologies LLC has an opening for a Senior IT Support Specialist based in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Contract; 5-9 years of experience.

Key responsibilities:

• Maintain asset records
• Support users on Microsoft 365 and Teams
• Resolve first and second line support tickets
• Escalate complex issues with clear notes
• Set up laptops, accounts and peripherals

Requisition: JR-26-001518

• ITIL awareness is an advantage
• Basic networking knowledge
• Good customer service skills
• Experience with Windows, macOS and Microsoft 365
• Diploma or degree in IT
• 5+ years of relevant experience

Relocation support, Visa and Emirates ID processing, Transport allowance, Professional certification support