Call Centre Team Leader - Hadiya Partners Customer Care LLC (University City)

Hadiya Partners Customer Care LLC is looking for a Call Centre Team Leader to join its team in Sharjah.

Location: University City, Sharjah, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Report KPIs and trends
• Handle escalations
• Manage schedules and attendance
• Run daily huddles
• Coach agents and monitor quality

Requisition: JR-26-001472

• Calm under pressure
• 2+ years as a call centre team leader
• Coaching skills
• Workforce management knowledge
• Reporting skills
• 2+ years of relevant experience

Housing allowance, Training allowance, Professional certification support, Staff meals, Medical insurance