Customer Service Representative - Jumana Partners Business Services FZ-LLC (Ras Al Khaimah)

Join Jumana Partners Business Services FZ-LLC as a Customer Service Representative and help us grow our customer support operations in the UAE.

Location: Ras Al Khaimah, UAE. Employment type: Permanent; 2-5 years of experience.

Key responsibilities:

• Follow service scripts and quality standards
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Handle inbound calls, chat and email
• Escalate complaints promptly

Requisition: JR-26-001414

• Clear communication in English; Arabic is a plus
• Shift flexibility
• Patience and empathy
• Customer service experience
• Computer proficiency
• 2+ years of relevant experience

Professional certification support, End-of-service gratuity as per UAE law, Annual leave of 30 days, Relocation support, Training allowance