Senior Technical Support Engineer - Hadiya Partners Customer Care LLC (Al Ain)

Join Hadiya Partners Customer Care LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Al Ain, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Troubleshoot product and software issues
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering

Requisition: JR-26-001402

• Technical support experience
• Understanding of networks and APIs
• Strong problem-solving
• Written communication
• Degree in IT
• 5+ years of relevant experience

Performance bonus, Transport allowance, Professional certification support, Staff meals, Visa and Emirates ID processing