Senior IT Support Specialist - Ostara Technologies LLC (Masdar City)

Ostara Technologies LLC has an opening for a Senior IT Support Specialist based in the UAE.

Location: Remote - UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Set up laptops, accounts and peripherals
• Maintain asset records
• Support users on Microsoft 365 and Teams
• Resolve first and second line support tickets
• Escalate complex issues with clear notes

Requisition: JR-26-001335

• Diploma or degree in IT
• ITIL awareness is an advantage
• Basic networking knowledge
• Experience with Windows, macOS and Microsoft 365
• Good customer service skills
• 5+ years of relevant experience

Annual leave of 30 days, Staff meals, Annual flight ticket, Housing allowance, Performance bonus, Medical insurance