Junior Call Centre Team Leader - Orjuwan Group Contact Centre LLC (ADGM Al Maryah Island)

Orjuwan Group Contact Centre LLC is looking for a Junior Call Centre Team Leader to join its team in Abu Dhabi.

Location: ADGM Al Maryah Island, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Run daily huddles
• Coach agents and monitor quality
• Handle escalations
• Report KPIs and trends
• Manage schedules and attendance

Requisition: JR-26-001293

• Reporting skills
• 2+ years as a call centre team leader
• Coaching skills
• Calm under pressure
• Workforce management knowledge

Transport allowance, Relocation support, Performance bonus, Annual flight ticket