Senior Technical Support Engineer - Cobaltine Ventures Customer Care LLC (Al Quoz)

Join Cobaltine Ventures Customer Care LLC as a Senior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Al Quoz, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Troubleshoot product and software issues
• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering

Requisition: JR-26-001217

• Understanding of networks and APIs
• Written communication
• Strong problem-solving
• Degree in IT
• Technical support experience
• 5+ years of relevant experience

Annual flight ticket, End-of-service gratuity as per UAE law, Annual leave of 30 days, Professional certification support, Relocation support