Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Masdar City)

Join Jumana Partners Business Services FZ-LLC as a Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Maintain the knowledge base
• Troubleshoot product and software issues
• Reproduce bugs and escalate to engineering

Requisition: JR-26-001153

• Degree in IT
• Technical support experience
• Understanding of networks and APIs
• Written communication
• Strong problem-solving
• 2+ years of relevant experience

Staff meals, Housing allowance, Medical insurance, Transport allowance