Senior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (Dubai Silicon Oasis)

Oryx Hill Group Contact Centre LLC has an opening for a Senior Call Centre Team Leader based in Dubai.

Location: Dubai Silicon Oasis, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Report KPIs and trends
• Coach agents and monitor quality
• Handle escalations
• Manage schedules and attendance
• Run daily huddles

Requisition: JR-26-001129

• Workforce management knowledge
• Coaching skills
• Reporting skills
• Calm under pressure
• 2+ years as a call centre team leader
• 5+ years of relevant experience

Housing allowance, Training allowance, Annual leave of 30 days, Transport allowance, Professional certification support, Annual flight ticket