Senior Customer Service Representative - Orjuwan Group Contact Centre LLC (Al Barsha)

Orjuwan Group Contact Centre LLC has an opening for a Senior Customer Service Representative based in Dubai.

Location: Al Barsha, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Follow service scripts and quality standards
• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Resolve queries and log cases
• Handle inbound calls, chat and email

Requisition: JR-26-001111

• Shift flexibility
• Customer service experience
• Clear communication in English; Arabic is a plus
• Patience and empathy
• Computer proficiency
• 5+ years of relevant experience

Annual flight ticket, Transport allowance, Annual leave of 30 days, Visa and Emirates ID processing, Staff meals, Medical insurance, Performance bonus