Technical Support Engineer - Pinecrest Ventures Telecom Services (Downtown Dubai)

Pinecrest Ventures Telecom Services is looking for a Technical Support Engineer to join its team in Dubai.

Location: Downtown Dubai, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Maintain the knowledge base

Requisition: JR-26-001096

• Strong problem-solving
• Technical support experience
• Degree in IT
• Written communication
• Understanding of networks and APIs
• 2+ years of relevant experience

End-of-service gratuity as per UAE law, Transport allowance, Annual flight ticket, Performance bonus