Junior Technical Support Engineer - Pinecrest Ventures Telecom Services (Ajman)

Pinecrest Ventures Telecom Services has an opening for a Junior Technical Support Engineer based in Ajman.

Location: Ajman, UAE. Employment type: Full-time.

Key responsibilities:

• Maintain the knowledge base
• Track tickets in Zendesk or Freshdesk
• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Troubleshoot product and software issues

Requisition: JR-26-001077

• Understanding of networks and APIs
• Technical support experience
• Strong problem-solving
• Written communication
• Degree in IT

Relocation support, Annual leave of 30 days, Performance bonus, End-of-service gratuity as per UAE law