Junior Technical Support Engineer - Cobaltine Ventures Customer Care LLC (Al Reem Island)

Join Cobaltine Ventures Customer Care LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Al Reem Island, Abu Dhabi, UAE. Employment type: Full-time.

Key responsibilities:

• Maintain the knowledge base
• Reproduce bugs and escalate to engineering
• Track tickets in Zendesk or Freshdesk
• Communicate clearly with customers
• Troubleshoot product and software issues

Requisition: JR-26-001032

• Strong problem-solving
• Degree in IT
• Understanding of networks and APIs
• Written communication
• Technical support experience

Annual leave of 30 days, Annual flight ticket, Transport allowance, Relocation support, Visa and Emirates ID processing, End-of-service gratuity as per UAE law