Customer Service Representative - Pinecrest Ventures Telecom Services (Masdar City)

Pinecrest Ventures Telecom Services has an opening for a Customer Service Representative based in Abu Dhabi.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Escalate complaints promptly
• Resolve queries and log cases
• Meet CSAT and handling-time targets

Requisition: JR-26-001004

• Shift flexibility
• Computer proficiency
• Patience and empathy
• Clear communication in English; Arabic is a plus
• Customer service experience
• 2+ years of relevant experience

Annual leave of 30 days, Professional certification support, Performance bonus, Housing allowance, Transport allowance, Training allowance, Staff meals