Senior Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Dubai Silicon Oasis)

Jumana Partners Business Services FZ-LLC has an opening for a Senior Call Centre Team Leader based in Dubai.

Location: Dubai Silicon Oasis, Dubai, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Handle escalations
• Manage schedules and attendance
• Run daily huddles
• Coach agents and monitor quality
• Report KPIs and trends

Requisition: JR-26-000943

• Workforce management knowledge
• 2+ years as a call centre team leader
• Coaching skills
• Reporting skills
• Calm under pressure
• 5+ years of relevant experience

End-of-service gratuity as per UAE law, Housing allowance, Transport allowance, Training allowance, Visa and Emirates ID processing, Annual leave of 30 days, Professional certification support