Technical Support Engineer - Jumana Partners Business Services FZ-LLC (Al Quoz)

Jumana Partners Business Services FZ-LLC is looking for a Technical Support Engineer to join its team in Dubai.

Location: Al Quoz, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Communicate clearly with customers
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Reproduce bugs and escalate to engineering

Requisition: JR-26-000926

• Degree in IT
• Written communication
• Strong problem-solving
• Understanding of networks and APIs
• Technical support experience
• 2+ years of relevant experience

Transport allowance, Relocation support, End-of-service gratuity as per UAE law, Housing allowance, Annual leave of 30 days, Staff meals