Junior Call Centre Team Leader - Xylon Group Customer Care LLC (Al Quoz)

Xylon Group Customer Care LLC has an opening for a Junior Call Centre Team Leader based in Dubai.

Location: Al Quoz, Dubai, UAE. Employment type: Permanent.

Key responsibilities:

• Run daily huddles
• Manage schedules and attendance
• Handle escalations
• Report KPIs and trends
• Coach agents and monitor quality

Requisition: JR-26-000904

• Reporting skills
• Calm under pressure
• Coaching skills
• 2+ years as a call centre team leader
• Workforce management knowledge

End-of-service gratuity as per UAE law, Housing allowance, Relocation support, Performance bonus