Junior Customer Service Representative - Xylon Group Customer Care LLC (DIFC)

Xylon Group Customer Care LLC is looking for a Junior Customer Service Representative to join its team in Dubai.

Location: DIFC, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Resolve queries and log cases

Requisition: JR-26-000858

• Patience and empathy
• Shift flexibility
• Computer proficiency
• Customer service experience
• Clear communication in English; Arabic is a plus

End-of-service gratuity as per UAE law, Medical insurance, Performance bonus, Staff meals, Annual flight ticket, Relocation support