Junior Technical Support Engineer - Oryx Hill Group Contact Centre LLC (Khalifa City)

Join Oryx Hill Group Contact Centre LLC as a Junior Technical Support Engineer and help us grow our customer support operations in the UAE.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Permanent.

Key responsibilities:

• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base
• Communicate clearly with customers
• Reproduce bugs and escalate to engineering
• Troubleshoot product and software issues

Requisition: JR-26-000808

• Understanding of networks and APIs
• Technical support experience
• Strong problem-solving
• Written communication
• Degree in IT

Visa and Emirates ID processing, Professional certification support, Housing allowance, Annual flight ticket, Performance bonus, Medical insurance