Senior Call Centre Team Leader - Oryx Hill Group Contact Centre LLC (Khalifa City)

Oryx Hill Group Contact Centre LLC has an opening for a Senior Call Centre Team Leader based in Abu Dhabi.

Location: Khalifa City, Abu Dhabi, UAE. Employment type: Full-time; 5-9 years of experience.

Key responsibilities:

• Run daily huddles
• Report KPIs and trends
• Coach agents and monitor quality
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-000787

• Calm under pressure
• Reporting skills
• Workforce management knowledge
• 2+ years as a call centre team leader
• Coaching skills
• 5+ years of relevant experience

Professional certification support, Performance bonus, Annual leave of 30 days, Medical insurance, Transport allowance