Junior Customer Service Representative - Hadiya Partners Customer Care LLC (SAIF Zone)

Join Hadiya Partners Customer Care LLC as a Junior Customer Service Representative and help us grow our customer support operations in the UAE.

Location: SAIF Zone, Sharjah, UAE. Employment type: Contract.

Key responsibilities:

• Follow service scripts and quality standards
• Resolve queries and log cases
• Meet CSAT and handling-time targets
• Escalate complaints promptly
• Handle inbound calls, chat and email

Requisition: JR-26-000738

• Customer service experience
• Computer proficiency
• Shift flexibility
• Clear communication in English; Arabic is a plus
• Patience and empathy

Transport allowance, Relocation support, End-of-service gratuity as per UAE law, Staff meals, Professional certification support, Annual leave of 30 days, Medical insurance