Junior Customer Service Representative - Jumana Partners Business Services FZ-LLC (Business Bay)

Jumana Partners Business Services FZ-LLC has an opening for a Junior Customer Service Representative based in Dubai.

Location: Business Bay, Dubai, UAE. Employment type: Full-time.

Key responsibilities:

• Resolve queries and log cases
• Handle inbound calls, chat and email
• Follow service scripts and quality standards
• Meet CSAT and handling-time targets
• Escalate complaints promptly

Requisition: JR-26-000703

• Patience and empathy
• Customer service experience
• Clear communication in English; Arabic is a plus
• Computer proficiency
• Shift flexibility

Visa and Emirates ID processing, Staff meals, Annual flight ticket, Housing allowance, Relocation support, Medical insurance, Performance bonus