Call Centre Team Leader - Jumana Partners Business Services FZ-LLC (Masdar City)

Join Jumana Partners Business Services FZ-LLC as a Call Centre Team Leader and help us grow our customer support operations in the UAE.

Location: Masdar City, Abu Dhabi, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Run daily huddles
• Manage schedules and attendance
• Report KPIs and trends
• Handle escalations
• Coach agents and monitor quality

Requisition: JR-26-000663

• 2+ years as a call centre team leader
• Workforce management knowledge
• Reporting skills
• Calm under pressure
• Coaching skills
• 2+ years of relevant experience

Training allowance, Transport allowance, Housing allowance, Annual leave of 30 days