Call Centre Team Leader - Pinecrest Ventures Telecom Services (Sheikh Zayed Road)

Pinecrest Ventures Telecom Services is looking for a Call Centre Team Leader to join its team in Dubai.

Location: Sheikh Zayed Road, Dubai, UAE. Employment type: Full-time; 2-5 years of experience.

Key responsibilities:

• Run daily huddles
• Coach agents and monitor quality
• Report KPIs and trends
• Handle escalations
• Manage schedules and attendance

Requisition: JR-26-000659

• Workforce management knowledge
• Coaching skills
• Calm under pressure
• 2+ years as a call centre team leader
• Reporting skills
• 2+ years of relevant experience

Medical insurance, Housing allowance, Professional certification support, Relocation support, Annual flight ticket, End-of-service gratuity as per UAE law, Transport allowance