Senior Technical Support Engineer - Pinecrest Ventures Telecom Services (Dubai Internet City)

Pinecrest Ventures Telecom Services is looking for a Senior Technical Support Engineer to join its team in Dubai.

Location: Dubai Internet City, Dubai, UAE. Employment type: Permanent; 5-9 years of experience.

Key responsibilities:

• Reproduce bugs and escalate to engineering
• Communicate clearly with customers
• Troubleshoot product and software issues
• Track tickets in Zendesk or Freshdesk
• Maintain the knowledge base

Requisition: JR-26-000615

• Degree in IT
• Written communication
• Understanding of networks and APIs
• Technical support experience
• Strong problem-solving
• 5+ years of relevant experience

Staff meals, End-of-service gratuity as per UAE law, Medical insurance, Visa and Emirates ID processing