Call Centre Team Leader - Xylon Group Customer Care LLC (Al Majaz)

Xylon Group Customer Care LLC is looking for a Call Centre Team Leader to join its team in Sharjah.

Location: Al Majaz, Sharjah, UAE. Employment type: Contract; 2-5 years of experience.

Key responsibilities:

• Handle escalations
• Manage schedules and attendance
• Report KPIs and trends
• Run daily huddles
• Coach agents and monitor quality

Requisition: JR-26-000611

• Calm under pressure
• Reporting skills
• 2+ years as a call centre team leader
• Coaching skills
• Workforce management knowledge
• 2+ years of relevant experience

Professional certification support, End-of-service gratuity as per UAE law, Housing allowance, Transport allowance