Junior Customer Service Representative

Cobaltine Ventures Customer Care LLC is looking for a Junior Customer Service Representative to join its team in Dubai.

Key responsibilities:

• Escalate complaints promptly
• Meet CSAT and handling-time targets
• Follow service scripts and quality standards
• Handle inbound calls, chat and email
• Resolve queries and log cases

• Clear communication in English; Arabic is a plus
• Shift flexibility
• Customer service experience
• Patience and empathy
• Computer proficiency

Performance bonus, Annual leave of 30 days, Training allowance, Medical insurance, End-of-service gratuity as per UAE law